FAQ
How to use the 2 products
- Clean with Cleaner: Apply a small amount of product to the application glove, then gently rub your bag in circular motions to remove everyday impurities and stains. Leave to dry for a few minutes.
- Protect with Leather Care (Moisturizer): Once your bag is clean and dry, use the other side of the application glove and apply a thin layer of Leather Care. Rub in gently, then leave to dry. This treatment will deeply nourish the leather, making it more supple and better able to resist external aggressions.
What kind of stains can the Cleaner remove?
Our Cleaner is designed to remove the most common surface stains: dark marks caused by rubbing, embedded dust, make-up residues, everyday dirt, fingerprints, etc. It is not suitable for old, deep-rooted stains or discolorations.
It is not suitable for old, deep stains or discolorations: in these cases, we advise you to call in a leather professional.
Can I use the products on leather goods other than handbags?
Yes, our products are perfectly suited to the care of other leather goods such as shoes, belts and clothing,
On which types of leather are the products applicable?
Our products are ideal for soft, smooth, grained, oily and patent leathers.
Please note that only Waterproofer is suitable for suede, nubuck and velvet leathers.
What are the delivery times for orders?
Orders are generally delivered within 5 to 8 working days in USA and 7 to 12 days for the rest of the world.
During busy periods, delivery times can double. We do our utmost to meet these deadlines while guaranteeing the quality of our products. If you haven't received anything after 30 days, please contact us so that we can check your order.
What shipping options are available?
We offer free tracked shipping for all orders.
What should I do if my order is late?
If you have not received your order within 15 to 20 days, please contact us at support@glowlux.co with your order number. We will follow up with you to inform you of the status of your delivery and resolve any problems.